Contact Us

We always treat everyone fairly, with respect and courtesy and without discrimination.  However, we do not expect our team to tolerate unacceptable behaviour. 
We will keep your information confidential at all times. 
We will keep you updated on the progress of your query. 
Where we are not able to help with your query, we will do our best to suggest other courses of action that might be available to you. 
Our team will introduce themselves when speaking to you on the telephone. 
All our communications will be in plain English, we're sorry but no translation services will be available.
If at any time you feel we have not met the standards you would expect, please let us know as soon as possible so that we can learn from our mistakes and improve. 

Complaints

If you have a complaint against us, or one of our team, please register your complaint in writing to: info@hotsrescue.com